Shipping Policy

Processing time

We aim to process and dispatch your order within 1–2 business days of it being placed. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Delivery times

After dispatch, delivery usually takes 7–12 business days for international orders. Total time from order to delivery is roughly 8–14 business days once you add processing.

These are estimates, not guarantees. Delivery can take longer during busy periods, sales, or holidays, or because of customs and carrier delays outside our control.

Shipping costs

Shipping is free on every order — the price you see is the price you pay, with no shipping added at checkout.

 

Order tracking

As soon as your order ships, we'll email you a tracking number and a link to follow its journey. Please allow a couple of days for tracking to update after dispatch.

If you haven't received tracking within a few days of ordering, check your spam folder or contact us and we'll help.

Customs, duties & taxes

For international orders, your parcel may be subject to import duties, taxes, or customs fees charged by the destination country. These are set by your local customs authority and are not included in your order total.

Any such charges are the responsibility of the customer. If you're unsure, check with your local customs office before ordering. Customs processing can also add to delivery times.

Delays & lost parcels

My order is taking longer than expected. Delivery estimates can be affected by customs, carrier backlogs, weather, and peak periods. If your order is still within the estimated window, please hang tight. If it's well past 14 business days, get in touch and we'll chase it up.

My tracking hasn't updated. Tracking can sometimes pause between scans, especially while a parcel is in transit internationally or clearing customs. If it hasn't moved in over a week, contact us.

My parcel says delivered but I don't have it. Check around your property and with neighbours, then contact your local carrier. If you still can't locate it, reach out and we'll help investigate.

Wrong or incomplete address. Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address provided at checkout.

Contact us. For any shipping questions, email us at [your support email] and we'll be happy to help.