FAQs

How much does shipping cost? Shipping is free on every order — no minimum spend and no surprise fees at checkout.

How long will my order take to arrive? Most orders arrive within 2–4 weeks. Many of our products are made to order and sent directly from our suppliers, which keeps our prices low. We'll always send you tracking so you can follow your order the whole way.

Will I get tracking? Yes. Once your order ships we'll email you a tracking number. If you haven't received it within a few days of ordering, check your spam folder or get in touch.

Where do you ship? We ship Australia-wide. If you're outside Australia, contact us before ordering and we'll let you know if we can help.

Why has my order arrived in separate parcels? If you ordered a few different items they may ship separately and arrive on different days. Nothing is missing — the rest is on its way.

I didn't get an order confirmation — did it go through? A confirmation email is sent automatically the moment your order is placed. If it's not in your inbox within a few minutes, check your spam folder. Still nothing? Contact us and we'll confirm it for you.

Can I change or cancel my order? Get in touch as soon as possible. Because many items ship quickly, we can only change or cancel an order before it has been sent. Once it's on its way we're unable to make changes.

What payment methods do you accept? We accept all major cards and the payment options shown at checkout. Your payment details are handled securely by our payment provider — we never see or store your card number.

I made a mistake in my shipping address — what do I do? Contact us straight away with your order number and the correct address. If your order hasn't shipped yet, we'll update it for you.

What is your returns policy? We offer 30-day returns. If you're not happy with your order, contact us within 30 days of delivery and we'll help you return it. Items need to be unused and in their original packaging.

My item arrived faulty or damaged — what now? We're sorry about that. Send us a photo and your order number within 30 days of delivery and we'll arrange a replacement or refund. Under Australian Consumer Law, you're entitled to a remedy for faulty items.

How do I start a return? Email us with your order number and the reason for your return, and we'll send you the next steps.

When will I get my refund? Once we've received and checked your returned item, your refund is processed to your original payment method. It usually takes a few business days to appear, depending on your bank.

Who pays for return shipping? For change-of-mind returns, the cost of return postage is yours. If an item is faulty or we've sent the wrong thing, we'll cover it.

Are your products good for sensitive skin or allergies? Each product page lists its materials. If you have specific sensitivities or allergies, check the listing or message us before ordering and we'll share what we know.

Are the ear plugs reusable? Yes — our reusable ear plugs can be washed and used again. Each listing explains how to clean and care for them.

How do I look after my product? Care instructions are on each product page. As a general rule, keep electronics (like night lights) away from water and follow any charging guidance included.

The colour looks slightly different to the photo — why? Screens can show colours a little differently, so there may be a slight variation between the photo and the item. If something looks wrong when it arrives, get in touch.

Do you restock sold-out items? Often, yes. Message us about the item you're after and we'll let you know if and when it's coming back.

How do I get in touch? Email us at [your support email] and we'll get back to you as soon as we can. You can also reach us through the contact form on our website.

What are your response times? We aim to reply within 1–2 business days. We're a small team, so thanks for your patience — we read every message.

I have a question that isn't answered here — what should I do? Just send us a message. We're always happy to help, whether it's about an order, a product, or anything else.