Privacy Policy

Who we are

Madara ("we", "us", "our") operates this online store. We are committed to protecting your privacy and handling your personal information responsibly.

This policy applies to information we collect through our website, at checkout, and when you contact us. By using our store or placing an order, you agree to the practices described here.

If you have any questions about this policy, you can reach us using the contact details at the end.

Information we collect

Information you give us. When you place an order, create an account, or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and order details. Payment card details are entered directly with our payment provider and are not stored by us.

Information collected automatically. When you browse our store, we automatically collect certain information about your device and activity, including your IP address, browser type, pages viewed, and how you arrived at our site. This is collected through cookies and similar technologies (see "Cookies and tracking" below).

Information from third parties. We may receive information from service providers who help us run our store, such as our platform, payment processors, and analytics or advertising partners.

How we use your information

We use the information we collect to:

  • Process and fulfil your orders, and send order and shipping confirmations
  • Provide customer support and respond to your questions
  • Process payments and prevent fraud
  • Send marketing emails, where you have opted in (you can unsubscribe at any time)
  • Improve our store, products, and customer experience
  • Comply with our legal obligations

How we share your information

We do not sell your personal information. We share it only with the service providers we need to run our store, and only as needed to provide our service to you:

  • E-commerce platform: Shopify, which hosts our store and processes orders
  • Payment processors: to handle payments securely (for example Shopify Payments, PayPal)
  • Shipping and fulfilment providers: to pack and deliver your order
  • Email and marketing tools: to send order updates and, where you've opted in, marketing emails
  • Analytics and advertising partners: to understand how our store is used and to show relevant ads

Edit this list to match the apps you actually use. Remove any you don't have, and add any that are missing.

We may also disclose information if required by law, to enforce our terms, or to protect our rights, property, or safety.

Cookies and tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our store is used, and show you relevant ads. Some cookies are essential for the store to function; others are optional.

You can control or disable cookies through your browser settings. Turning off some cookies may affect how the store works for you.

Where required, we'll show a cookie banner so you can manage your choices.

Your privacy rights

Depending on where you live, you may have rights over your personal information, including the right to:

  • Access the personal information we hold about you
  • Correct information that is inaccurate
  • Request deletion of your information
  • Opt out of marketing emails at any time
  • Opt out of the "sale" or "sharing" of personal information

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by law. We won't discriminate against you for exercising your rights.

California residents. Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, to request its deletion or correction, and to opt out of the sale or sharing of your personal information. We do not sell your personal information. You may make a request using our contact details below, and you can authorize someone to make a request on your behalf.

Data retention and security

We keep your personal information only as long as needed to fulfil the purposes described in this policy, including meeting legal, accounting, and reporting requirements. When it's no longer needed, we delete or anonymize it.

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or storage is completely secure, so we cannot guarantee absolute security.

Children's privacy

Our store is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes and contact

Changes to this policy. We may update this policy from time to time. When we do, we'll change the date at the top. If the changes are significant, we'll let you know more prominently. Please check back occasionally.